The Premier Bio-Life portal is an exclusive platform for our customers and partners to browse products, place orders, track shipments, manage accounts, and access support for lab equipment, consumables, and reagents.

The portal is available to registered customers, including researchers, laboratories, and resellers. If you're a new customer, you can request access by signing up!

Sign Up here! Or use the sign up button on the homepage and provide your business details.

Click on the Forgot Password? link on the login page and follow the instructions to reset your password via email.

Yes, you can request a quote either through a message/email or through the portal. Quickest method is to simply select the products you're interested in and choose Request a Quote. Our team will provide pricing details within 24 hours.

After a quotation has been provided and pricing is accepted, an invoice will be generated and payment requested.

We accept payments via bank transfers, cheque and M-PESA (Approved customers only).

Go to My Orders in your account dashboard to check the status of your order and track shipments in real time.

We offer standard and expedited shipping options based on your location.

We currently offer shipping outside of Kenya to Uganda, Tanzania, Rwanda and Malawi. Please contact us if another destination is required.

Returns are accepted for defective or incorrect products within 14 days of delivery. Please initiate a return request through the portal under Order History.

If you receive a damaged or incomplete order, contact our support team within 48 hours with photos and order details.

Log in and go to Account Settings to update your business information, shipping addresses, and payment details.

You can reach us via the Support section in the portal, email, or phone. Our team is available Monday to Friday, 8 AM - 5 PM.

Yes, bulk pricing and discounts are available. Contact our sales team for more information.

Each product listed on our portal includes a detailed description, specifications, and usage guidelines. You can access this information by clicking on the product name or image.

Yes, Safety Data Sheets are available for all hazardous materials. You can download them directly from the product page.

To request a quotation, add the desired products to your cart and select "Request a Quote" at checkout. Alternatively, you can email your request to [email protected].

The time to receive a quotation depends on various factors, including the complexity of the request and product availability. We strive to provide quotations within 1-3 business days.

At Premier Bio-Life, our quotations also serve as proforma invoices. This combined document outlines contractual elements, product details, and shipping costs, allowing certain customs processes to begin prior to shipment.

The validity period of each quotation is specified under the consignee information on the front page. It varies depending on product types and currency considerations.

Please send your purchase orders to [email protected] to ensure proper processing.

An email confirming the order, referencing the proforma/quotation number, or receipt of funds will suffice.

When submitting your order, please highlight urgent items by color-coding them or adding a note. This helps us prioritize and expedite processing.

Our terms of delivery specify the point at which responsibility for the goods transfers to the consignee, adhering to Incoterms.

Given the nature of our products—such as time-sensitive items, cold chain requirements, and regulatory controls—we handle customs clearance and delivery to mitigate risks of delays and ensure compliance.

No, not at the moment. We can only ship to Uganda, Tanzania, Rwanda and Malawi currently.

For destinations outside the Kenya, no VAT is charged. Within Kenya, VAT policies depend on the product and VAT registration status.

We accept payments in Kenyan Shillings (KSH) and US Dollars (USD).

Product prices do not include customs duty. Duty applicability depends on the product's origin and destination. We handle necessary customs procedures to facilitate duty exemptions where possible.

Yes, our quotations include insurance coverage from the point of dispatch to the agreed delivery terms, covering loss or damage during transit.

Shipments requiring dry ice incur additional charges to cover the cost of dry ice, specialized packaging, and airline hazard surcharges.

Additional charges may include import taxes such as IDF, Customs, Duty, and VAT, depending on the destination country's regulations.